Deep Soul branded products are for personal use only and are not supplied for the purpose of re-selling. If you wish to offer sell through your own business, we encourage you to contact us for supply.
Our aim is to dispatch all orders within 1 working day of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent, please contact us for assistance. All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form. – In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 48 hours in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. International delivery between 7-14 days. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
– Orders over $200 will be sent freight-free Nationwide. – For orders under $200 a shipping charge of $10.50 and $16.50 international will apply.
RETURNS & REFUND POLICY
We expect that you will be completely satisfied with any goods and services you receive from Deep Soul however, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution. We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or faulty we will accept the goods for return and will replace it or provide a Deep Soul Store credit.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavor to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund the applicable purchase cost. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.
All prices are in NZ dollars and include GST. If you are interested in pricing for larger volumes than those listed on the site, please contact us for a competitive quote.
Deep Soul POINTS
Every dollar you spend on the site earns you 1 Deep Soul point which can be redeemed against a future order whenever you choose. 50 points equates to a 1 dollar saving, points do not expire.
Review and Be Rewarded! Customer reviews allow you to post feedback on a particular product you’ve purchased from Deep Soul . Reviews also help other customers make decisions on their own purchases.
WIN! Every time you post a Customer Review, you’re in the draw to win a $50 Deep Soul voucher! One winner drawn EVERY MONTH!
How to place a Customer Review 1. Go to the page of the product you want to review 2. Scroll down to the bottom of the page and you’ll see ADD A REVIEW. 3. Simply click on this and type your feedback. 4. Be sure to include your full name so we can contact you if you win!